Accessibility for all

Below you'll find our accessibility statements and guidance
Accessibility for all

Accessibility & Vulnerable Customers – How we can help

Whether you are a consumer wanting to transact with one of our Appointed Representative firms or a business looking for compliance services, we are here to help.

We appreciate that everyone is different with diverse needs and some may need a little extra help from time to time due to their own personal situation, this may be a permanent requirement or just temporary if you’re going through a difficult time.

Our aim is to identify  who may be vulnerable each time they interact with us and to ensure that they receive a consistent approach which takes into account their circumstances, meets their particular needs and delivers a great experience.

There are a number of adjustments we can make to support you depending on your personal circumstances. For example, if you tell us that you struggle to hear people on the phone we can discuss alternative contact methods with you, make a note of your preference, and this information will then be used to make sure that any future contact is via your preferred method wherever possible.

In order to make adjustments we will need to record limited information about your disability or personal circumstance. You will only have to tell us about your needs once, unless they change in the future. If you do not consent to this information being recorded, you will have to tell us each time you contact us about any support you require. Any personal information that we record is held in line with our Privacy policy
If you’d like us to record this information and arrange for any ongoing support or adjustments, you can let us know by filling out the available form. Alternatively, you can contact a member of our team:

Phone:  01274921234
Address: D2 Josephs Well
                                Hanover Walk
                               West Yorkshire
                               LS3 1AB

Support Form

Are you:

Contact preferences

Please tell us about your disability or personal circumstances, and the adjustments you need us to make for you. This information will be recorded for future reference. The information you provide will help us assess your requirements and any reasonable adjustments to how we work and communicate with you.
Your data and your rights
PPL may process the data you provide here for our Legitimate Interests, namely for the purposes of communicating with you, managing our relationship and to offer you our services. Submitting your details indicates that you are OK with this. You can opt-out of receiving our marketing communications at any time.

You have the right to access, rectify, erase, restrict and object to the processing of your personal data. More information on how we use your data and your rights can be found within our privacy policy.