FCA Vulnerability Review

FCA Vulnerability Review
The FCA are issuing an optional survey to some firms to gather evidence on how they identify, record, and treat vulnerable consumer groups.

https://www.fca.org.uk/news/news-stories/review-firms-treatment-customers-vulnerable-circumstances

It is a regulatory requirement to ensure that customers in these groups are not disadvantaged, making reasonable adjustments to their individual needs.

How your Firm identifies, records, and treats these consumer groups is key. PPL work with some trusted partners such as Comentis and the Vulnerability Registration Service (VRS) to support with this process, but only as part of a wider training and triage process.

Give us a call today to chat through how PPL can support your Firm.