Social Media & Customer Communications: The Biggest Problems We See

Social Media & Customer Communications: The Biggest Problems We See
Social media is a relatively new phenomenon for many, and with this uncharted territory comes new obligations for online advertising to remain compliant. Below are some of the most common mistakes we see when providing support to businesses of any size:
  1. Not displaying a representative example when triggered.
  2. Not making the representative APR prominent
  3. Not clearly displaying the legal name of the firm
  4. A lack of prominence of the credit broker statement
  5. Displaying monthly costs for a vehicle without indicating whether this is based on a credit or hire agreement.

Whilst these issues may seem easy to fix, their presence are often a sign that your business might be missing a culture of compliance. Contact us at www.productpartnerships.com to find out how we can help.
You can read the FCA’s full guidance here: https://www.fca.org.uk/publication/finalised-guidance/fg15-04.pdf