Product Partnerships Head of Governance and Risk, Wendy Clegg joined PPL in September 2017, having previously spent 25 years working in the insurance broking industry.
Her experience of working in customer service, sales, claims and customer retention departments has given her a good understanding of customer journey mapping and how that can be effectively implemented with the necessary regulations, aligned with solid policies and procedures.
Wendy oversees the Governance and Risk function for PPL policing policy implementation, quality assurance checks and has been Chair of the Compliance and Risk Committee for several years.