Read the video transcript right here...
Phillip: so there are various ways we can identify risk for prospective new clients. We take again, a very consultative approach and it's important we get to know our clients' businesses, what their business strategy is and what the key concerns are that they have. I mean typically when clients approach us Tim, how do they usually identify risk?
Tim: okay well fundamentally there's three approaches. One of the approaches we take is a full audit where we initiate things by carrying out a website audit to make sure how they are presenting themselves online is appropriate.
We then dig a lot deeper looking at policies, procedures and structure that sits behind it, that enables us to have a full comprehensive overview of how they live, eat and breath compliance within their business.
but I know recently you spent a bit of time looking at a take the test in an online solution for our clients?
Phillip: yeah I mean it's quite innovative. We've developed this take the test to an online solution and what that is, is it allows our clients, or prospective new clients to quickly identify the key regulatory requirements and measure risk in a really succinct fashion.
This allows them then quickly, to understand where the gaps in their skill may be and what the key needs may be as well, and whether or not they want to explore further, so we'd invite anybody to take the test.
But often our clients just want a view don't they Tim, so when the come to us, they just ask for some advice? I mean how does that often happen?
Tim: so yeah that probably explains the third approach, more of a hybrid of the two I suppose. We get involved in a very informal conversation with our clients where they explain they products, channels and services and ultimately their business strategy.
We can quickly identify where we see risk in the business and what needs to change. Fundamentally, treating customers fairly underpins everything that we do and how they present themselves to their customers and that's where we can help.