Handle Complaints with Confidence

From acknowledgement to resolution, Artemis walks you through the full FCA complaints process, complete with reminders, ready-to-use templates, and escalation support when needed.
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Handle Complaints with Confidence

What It Is


Customer complaints must be handled in line with strict FCA rulings, meeting clear deadlines and required communications. For many firms, the challenge is making sure that every stage is completed correctly and on time.

Artemis keeps you on track by guiding you through the complaints journey step-by-step. With ready-made templates, reminders, and a full audit trail, you’ll always know what to do next, and have the evidence to show it’s been done properly.
 
How it works - The Compliance Journey

How it works - The Compliance Journey

Stage 1: Acknowledgement
Log the complaint in Artemis and send an acknowledgement using a ready-made template.

Stage 2: Four-Week Update
If the complaint isn’t resolved within four weeks, Artemis prompts you to update the customer, again with a template at hand.

Stage 3: Eight-Week Final Response
By week eight, Artemis reminds you to send a final response. If unresolved, the customer is directed to the Financial Ombudsman.

Stage 4: Escalation Support
If a case goes to the Ombudsman, our compliance experts can guide you through the escalation.

Throughout the Process
Every action is logged in Artemis, giving you a full audit trail and reassurance that you’re following FCA expectations.

Benefits to You

  • Full FCA coverage: Every stage of the complaints process supported.
  • Peace of mind: Templates and reminders reduce the risk of missed steps.
  • Efficient handling: A structured process makes complaints easier to manage.
  • Evidence included: A clear log of every action, ready if the FCA reviews.
  • Expert support: Access to our compliance team if you need additional guidance.*
Benefits to You

Turn Complaints Into Confidence

With Artemis, complaints become manageable and compliant. You get a structured process, ready-to-use templates, timely reminders, and expert support, giving you confidence that every complaint is handled the right way.

*Artemis is designed for regulatory complaints. Non-regulatory issues (such as product faults or service disputes) may fall outside of scope.
 

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Turn Complaints Into Confidence