Consumer Duty Update

With the Consumer Duty now fully in effect, The Financial Conduct Authority (FCA) have introduced a range of proposals to simplify their rules, ease business burdens, and promote growth.

New FCA Portal

The FCA launched its new portal this week, giving firms easier access to their regulatory reporting.

FCA Review: Ensuring Fair Treatment for Vulnerable Customers

The Financial Conduct Authority (FCA) has published a review of how financial firms are treating customers in vulnerable circumstances. This follows the introduction of the Consumer Duty in July 2023, which requires firms to act to deliver good outcomes for all customers, particularly those facing financial, health, or other personal challenges

FCA Releases 2024 Financial Promotions Report: Driving Higher Standards and Protecting Consumers

The Financial Conduct Authority (FCA) has published its 2024 report on tackling misleading and harmful financial promotions. The report highlights actions taken against authorised any unauthorised firms and stresses the need for clear, fair, and transparent marketing to protect consumers in today’s complex financial services market.

Elevating Collections 2025

Speech by Nikhil Rathi, chief executive, at the Association of British Insurers round

Following on from the speech by Nikhil Rathi, the Chief Executive at the Financial Conduct Authority on 27th February, the main highlights are below.