Ben is Head of Account Management at PPL, leading the team responsible for building strong, long-term relationships with clients. He works closely with both clients and account managers to ensure consistent support, high standards, and a clear understanding of each firm’s needs.

He brings over 17 years’ experience in financial services, with a background in operations across retail lending and commercial environments. Ben has a strong track record in improving service performance, managing third-party relationships, and delivering change that enhances efficiency and customer outcomes.

He is passionate about team development, performance management, and continuous improvement, helping to create a culture focused on delivering better outcomes for both clients and their customers.