Wendy is Head of Governance & Risk at PPL, responsible for overseeing policies and procedures, identifying compliance risks, and leading the development of client audit programmes. She plays a key role in ensuring compliance frameworks are both effective and practical in day-to-day operations.

She joined PPL in 2017, bringing over 25 years’ experience in the insurance broking industry. Having worked across customer service, sales, claims, and retention before moving into compliance, Wendy has a well-rounded understanding of the customer journey and how regulation can support or hinder good outcomes.

Her broad experience allows her to take a commercial and pragmatic approach to compliance, helping firms implement solutions that work in practice.