To help implement the new Duty, the FCA have broken down key areas of the Duty where it has been receiving highest levels of queries. These include:
· Expectations for outcomes monitoring
· Consumer Duty Board Champions
· Definition of closed products
Each section has a clearer definition to help firms understand the requirements. The full page can be accessed here https://lnkd.in/eTRmGqNe
The FCA have also released a set of podcasts which discuss the four outcomes and other areas of Consumer Duty.
PPL recently released a webinar which explains Consumer Duty and offers support on its implementation. There has been some good feedback from the webinar, therefore we are looking to release more, but need you to let us know what areas you need further support on. Please complete the feedback so we can release training that is based around what you need.
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