01. Are the firm’s permissions correct for the activities undertaken? Select an answer YesNo Back Next
02. Is the information held by the FCA up to date? For example, controller information, Senior Management and Certification staff details and firm details. Select an answer YesNo Back Next
03. If the firm has Appointed Representatives or Introducer Appointed Representatives, does the firm have adequate controls and oversight in place for onboarding and ongoing monitoring? Select an answer YesNo Back Next
04. Is the firm aware of, and can complete, the FCA returns accurately and on time? Select an answer YesNo Back Next
05. Has the firm identified the appropriate Senior Manager and Certification staff? Select an answer YesNo Back Next
06. Does the firm have procedures in place to comply with SM&CR? Including: Statement of Responsibilities being regularly reviewed, fitness and propriety assessments being undertaken? Select an answer YesNo Back Next
08. Does the firm have, and keep up to date, a regulatory business plan? Select an answer YesNo Back Next
09. Does the firm have an appropriate Compliance Monitoring Programme for the activities undertaken? Select an answer YesNo Back Next
10. Has the firm identified and effectively managed the risks associated with the business? Select an answer YesNo Back Next
11. Does the firm collect and regularly analyse management information? Select an answer YesNo Back Next
12. Is the sales process regularly reviewed to ensure that good customer outcomes are achieved and adequate records are maintained? Select an answer YesNo Back Next
13. Are regular checks undertaken to ensure that employees are adhering to the processes in place? Select an answer YesNo Back Next
14. Does the firm have an effective complaints handling process? (I.e. regulated complaints are identified, managed and investigated in line with FCA rules.) Select an answer YesNo Back Next
15. Has the firm identified any conflicts of interest within the business and mitigated these risks? For example, are staff remuneration, incentives and performance management plans regularly reviewed? Select an answer YesNo Back Next
16. Has the firm reviewed its approach to, and treatment of, vulnerable customers? In particular: the nature and scale of the drivers of vulnerability within the customer base? Select an answer YesNo Back Next
17. Is an appropriate sign-off process in place to ensure that financial promotions adhere to FCA rules, in particular those within CONC 3? Select an answer YesNo Back Next
18. Does the firm have adequate systems and controls in place to ensure that it meets the requirements of the SYSC sourcebook? Including: processes for financial crime management and all relevant policies Select an answer YesNo Back Next
19. Does the firm provide training to ensure that all staff understand the FCA regulatory environment as well as both the firm’s and individual’s regulatory responsibilities? Select an answer YesNo Back Next
2019 Parliamentary Review: Finance Our excellence in delivering compliance solutions to businesses, both large and small, has been recognised by our inclusion in the 2019 Parliamentary Review
Social Media & Customer Communications: The Biggest Problems We See Social media is a relatively new phenomenon for many, and with this uncharted territory comes new obligations for online advertising to remain compliant. Below are some of the most common mistakes we see when providing support to businesses of any size:
Protecting vulnerable consumers remains a key focus for us and given the impact of the Coronavirus pandemic, it is more important than ever that firms get this right. A recent survey from the FCA revealed that 27.7 million adults in the UK now have characteristics of vulnerability