Our Compliance Industry Insights - Product Partnerships

FCA Review: Ensuring Fair Treatment for Vulnerable Customers

The Financial Conduct Authority (FCA) has published a review of how financial firms are treating customers in vulnerable circumstances. This follows the introduction of the Consumer Duty in July 2023, which requires firms to act to deliver good outcomes for all customers, particularly those facing financial, health, or other personal challenges

FCA Releases 2024 Financial Promotions Report: Driving Higher Standards and Protecting Consumers

FCA Releases 2024 Financial Promotions Report: Driving Higher Standards and Protecting Consumers

The Financial Conduct Authority (FCA) has published its 2024 report on tackling misleading and harmful financial promotions. The report highlights actions taken against authorised any unauthorised firms and stresses the need for clear, fair, and transparent marketing to protect consumers in today’s complex financial services market.

Elevating Collections 2025

Elevating Collections 2025

Speech by Nikhil Rathi, chief executive, at the Association of British Insurers round

Speech by Nikhil Rathi, chief executive, at the Association of British Insurers round

Following on from the speech by Nikhil Rathi, the Chief Executive at the Financial Conduct Authority on 27th February, the main highlights are below.

SPOTLIGHT ON OVERSIGHT

Oversight of any regulated firm requires an ‘engine room’ of activity.

SPOTLIGHT ON THE BACK OFFICE

When any firm decides to become FCA regulated, the weight of responsibility in delivering good customer outcomes requires an organised and coordinated team behind the scenes.